From our headquarters in Houston, YEP Energy serves residential and commercial customers in deregulated areas throughout several states for both natural gas and electricity services. Our buying power and experience enables us to provide our customers with some of the best rates available, and our commitment to quality demands we provide the best customer experience available. Management Overview - YEP Energy is committed to having the best customer service in the business. We utilize a Customer Service Plan that draws on best practices for all service industries and we use the most advanced electronic tools. Our friendly and knowledgeable customer service team is well trained and come from diverse, multi-cultural backgrounds. Customer care agents can assist you in multiple languages (including Spanish & Korean) to accommodate your needs. Our service function is goal oriented and performance is measured against specific standards at every customer interface point. Upgrades to our system are made on an on-going basis, to ensure that we continuously improve our performance for you. Customer feedback is openly and actively solicited. We rely on you to tell us what is working (or not w