SolarXList offers paid memberships (Verified, Premium, Pro and Enterprise) as one-time annual purchases. The free listing tier is always free. This policy explains how payment, expiry and refunds work — please read it before you pay.
Each membership is a single payment covering 12 months. We do not store a recurring mandate and we will never charge you again automatically. At the end of the 12 months the membership simply expires: your listing reverts to the free tier and stays in the directory. Nothing is billed, and there is nothing to cancel.
To continue as a member, buy another 12 months at any time — before or after expiry. Either way your listing, profile content and reviews stay exactly as they are; only the paid benefits switch off.
A membership is a digital service that we activate on receipt of payment, so all fees are non-refundable. This includes memberships that go unused, and the optional Data Purchase and advertising products.
Because there is no refund window, we would rather you buy with confidence: the free listing costs nothing, you can see exactly what a member page looks like on Our Members before paying, and you are welcome to email us first with any question about what a tier does or does not include.
If you were charged in error, charged twice, or a benefit you paid for was not delivered, that is not a refund request — it is our mistake, and we will correct it. Email [email protected] from the address on the order with your company name and the payment date, and we will investigate and make it right.
Prices are listed in US dollars and are the same worldwide. Card payments (including UnionPay) are charged in USD. Alipay and WeChat Pay are charged in Hong Kong dollars at a fixed equivalent rate; your wallet app shows the amount in your own currency before you confirm. PayPal and bank transfer are also accepted — for those we email a confirmation once the funds arrive, normally within one business day of receipt.
We activate your membership benefits (badge, ranking, member page) after the payment is confirmed and matched to your listing — normally within one business day. If you paid but have not heard from us, email us with your payment reference and we will sort it out immediately.
See our membership plans and terms of use, or contact us.
